User Interface Survey Questions + Sample Questionnaire Template

User interface survey questions is a questionnaire which aims to identify the areas which can be improved in terms of user interface of a product on the basis of user opinions. Such a survey helps businesses to evaluate the current level of satisfaction about the interface of their product and can help them to optimize the interface as most demanded by the user.

The main objective of any business is to increase sales and revenue. User interface plays a vital role in achieving this goal. For any business to be successful in generating sales, the user or customer has to be satisfied with the product and needs to be provided with good experience. A user experience is directly related to the user interface of the product. Having an attractive interface and ease of use to operate it, will keep your customers happy and wanting to come back again.. By conducting a user interface survey, it will enable a company to evaluate the current interface and find out areas of improvements to optimize the product as per the demand.

Following are the questions to understand the opinion of the user about the current interface of the product:


 
 
Considering your complete knowledge and experience about energy drinks, how likely would you be to recommend a friend or colleague start consuming one?
«Very UnlikelyVery Likely»
012345678910
 
How satisfied are you with the following:
Very dissatisfied Not satisfied Neutral Satisfied Very satisfied
Quality of product/service
Responsiveness to your questions
Customer support availability
Features of the product/service
Payment process
User Friendliness of the product/service
Staff knowledge about the product/service
Overall product
 
 
How difficult is reading characters on the screen?
 
Very Hard
 
Somewhat hard
 
Somewhat easy
 
Very easy
 
 
What is your opinion about organization of information on the screen?
 
Very confusing
 
A little Confusing
 
A little Clear
 
Very clear
 
Please state your level of agreement for the following:
Strongly disagree Disagree Neutral Agree Strongly agree
Use of terms throughout the system is consistent
Position of messages on the screen is consistent
Prompts for inputs are clear
System always informs about the progress of the task
Error messages are helpful
 
How difficult are the following operations?
Very difficult Somewhat difficult Neither difficult nor easy Somewhat easy Very easy
Learning to operate the system
Exploring new features by trial and error
Remembering names and commands used
To understand help messages on screen
User Friendliness of the system
Correcting your mistakes
 
On a scale of 1 to 5, 1 being the lowest and 5 being the highest, please rate the following:
LowestHighest
System speed
-
System reliability
-
Quality of the content provided on screen
-
Interface design of the system
-
Features of the product
-
Overall product
-
 
 
How often do you use our product?
 
Always
 
Very often
 
Sometimes
 
Rarely
 
Never
 
 
What do you find best about our product?
 
Ease of use
 
Interface design
 
Features provided
 
Quality of the output
 
Other
 
 
 
Are there are comments/suggestion that can help us improve the user interface for our customers?
   

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