Customer Service Survey Questions + Sample Questionnaire Template

The customer service survey questions template consists of multiple questions that evaluate the level of service that a customer received while interacting with a brand. This survey template was created by industry experts who understand the importance and value that collecting feedback contains and the customer service team is one of the most important factors as of which feedback is to be collected. It is known that it is much more expensive to acquire a customer rather than retain a customer and hence customer feedback is very important. Conducting a customer service survey provides in-depth feedback about customers and their perception of the brand as well as map out areas of the business that need fortifying upon and alternatively also where work is required.


 
 
Considering your complete experience with our organization's customer service team, how likely would you be to recommend us to a friend or colleague?
«Very UnlikelyVery Likely»
012345678910
 
Please rate the following aspects of your experience with our customer service representative:
1
Poor
2
Fair
3
Good
4
Very Good
5
Excellent
6
N/A
Knowledge of the product
Understanding of your issue
Willingness to help
Efficiency/quickness
Ability to complete transaction
Courteousness
Offered pertinent advice
Time to address questions
Level of satisfaction with resolution
 
 
Out of the following list of attributes, which do you feel the customer service employee possessed? Please select all that apply
 
Patience
 
Enthusiasm
 
Knowledagable
 
Friendliness
 
Responsive
 
Understanding
 
Other
 

 
 
Which product or products did you purchase?
 
PRODUCT 1
 
PRODUCT 2
 
PRODUCT 3
 
PRODUCT 4
 
PRODUCT 5

 
 
Overall, how would you rate the product? 
 
Poor
 
Fair
 
Good
 
Very Good
 
Excellent
 
 
What was the reason to purchase the product?
 
Personal purchase
 
Business purchase
 
Purchased as gift
 
Purchased by someone else at my request
 
Other
 
 
 
How would you rate the overall value of this product?
Very high value Somewhat high value Neutral Somewhat low value Very low value
 
 
Please state your likelihood of moving to another vendor for this [PRODUCT]
 
Highly Unlikely
 
Unlikely
 
Unsure
 
Likely
 
Highly Likely
 
 
Any questions or comments:
   
 
 
Thank you for taking the time to complete this survey! Your results will help us serve you better.

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